Will emPower! Eyewear work at extreme temperatures?
emPower! Eyewear has been proven to work in extreme cold or hot temperatures, but like any electronic product, it is important they not be left on the dashboard or other hot surface for an extended period of time.
Will the temple touch-swipe area wear out?
PixelOptics has performed tests with numerous people wearing and using the product. None have experienced the temple touch-swipe area wearing out. The swipe of emPower! is no different than the swipe of an iPhone. We do not anticipate any problems with it wearing out.
What is the lifetime of the batteries? How long does a single re-charge last? Can I overcharge emPower! Eyewear?
Based on normal use, the batteries could last up to approximately three years. Depending on your occupation and your eyewear use, a single re-charge on the portable charger can last (on average) up to 2–3 days. It is impossible to overcharge emPower! as an “overkill” function stops the charging when full.
Is emPower! Eyewear water resistant? What should I do if it gets wet (extreme downpour, worn in the shower or pool, etc.)?
Yes, emPower! is water resistant. While it is highly discouraged to submerge your emPower! Eyewear, it been shown to survive and work properly even after being under water for an extended period of time. emPower! must be allowed to dry completely and recharged for proper functionality. If they do not function afterwards, you should return them to your Eye Care Professional for repair.
How do I clean my emPower! Eyewear?
Use the emPower! cleaning cloth that came with your kit. If necessary, you can lightly dampen it with an ALCOHOL-FREE lens cleaner. Never apply or spray alcohol or lens cleaner on emPower!
Can a prescription be changed, tuned or reprogrammed, or do I need new frames for prescription changes?
If you have a new prescription, a pair of eyewear will be manufactured to fit the new Rx. Depending on the condition of the frame, a new frame may not be required. There is one exception to the standard process: the frame will need to be returned to the lab so lenses can be inserted. In the future, we will be training Eye Care Professionals to insert lenses.
What type of no-glare treatment is being used?
A high-quality, no-glare treatment will be used on all emPower! Eyewear. The exact brand will depend on the certified laboratory processing the emPower! job.
Will emPower! set off alarms or be damaged when going through airport security?
No. emPower! can be worn through airport security just as hearing aids are.
